Our Privacy Policy

Last Updated on December, 29, 2025

1. Introduction

Gatana ("Service"), operated by Accendo Consulting GmbH ("Company", "we", "us", or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Service.

2. Information We Collect


2.1 Information You Provide

  • We collect information you provide directly to us, including:

  • Account information (name, email address, organization details)

  • Contact information for customer support

  • MCP server configurations and metadata

  • Communications with our support team



2.2 Information We Collect Automatically



When you use our Service, we automatically collect:



  • Usage data (features used, time spent, actions taken)

  • Device information (IP address, browser type, operating system)

  • Log data (access times, pages viewed, errors encountered)

  • Performance and diagnostic data


2.3 Information from Third Parties


We may receive information about you from:


  • Authentication providers (if you use federated sign-in)

  • Payment processors

  • Analytics services (if you have given the consent)


3. How We Use Your Information



We use your information to:

  • Provide, maintain, and improve our Service

  • Process transactions and send related information

  • Send technical notices, updates, and support messages

  • Respond to your comments, questions, and customer service requests

  • Monitor and analyze usage patterns and trends

  • Personalize your experience with the Service

  • Protect against fraud and ensure security

  • Comply with legal obligations


4. Information Sharing


4.1 We May Share Information In The Following Situations:



  • With Your Consent: When you direct us to share information

  • Service Providers: With third-party vendors who perform services for us, e.g. upstream MCP servers and services you configured

  • Business Transfers: In connection with mergers, acquisitions, or asset sales

  • Legal Requirements: To comply with laws, regulations, or legal processes



4.2 We Do Not:


  • Sell your personal information to third parties

  • Access any secret or sensitive data unless on the explicit instruction from you

  • Share your MCP server data with unauthorized parties

  • Use your data to compete against your organization


5. Data Security



We implement appropriate technical and organizational measures to protect your information:


  • Encryption in transit and at rest, including per-customer envelop encryption

  • Access controls and authentication

6. Data Retention


We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. We may also retain information to:


  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

  • Support business operations



7. International Data Transfers


Your information is stored within the European Union and will not be transferred outside the EU without your consent.

8. Your Rights and Choices


8.1 Access and Update


You can access and update your account information through the Service settings.


8.2 Data Portability


You can export your data from the Service in standard formats by contacting support.


9. Cookies and Tracking Technologies


We use cookies and similar technologies to:


  • Remember your preferences and settings

  • Analyze how you use our Service (if you consented)

  • You can control cookies through your browser settings.


10. Children's Privacy


Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.


11. Third-Party Services



Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices.


12. Changes to This Privacy Policy


We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.


13. Contact Us


If you have any questions about this Privacy Policy or our privacy practices, please contact us at support@gatana.ai